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Cancellation Policy

A 10% non-refundable deposit applies to all reservations and will be charged to the credit card provided upon booking. The balance of the accommodation fee will be charged 5 days before check-in and is non-refundable. However, you may modify your reservation without penalty up until 6 days before your arrival.
For peak season reservations, 100% of the accommodation fee will be charged upon booking and is non-refundable. Please contact us for a complete list of this year’s peak season dates

Children
In order to maintain the tranquility of a traditional ryokan setting, Ebisu Ryokan regretfully DOES NOT accommodate child under 3 years of age.
ONE child 3 to 6 years of age may stay for free when sharing existing bedding and towels. Children 6+ years of age will incur the same fee as an adult.