Faqs

1

How do I get to Kyoto from Kansai International Airport?

There are three options for getting to Kyoto; the quickest, the cheapest and the most hassle free (especially if you are travelling with heavy luggage).

  • The Quickest Option
    If you are lucky enough to be in possession of a JR Pass, then the best option for you will be to use the JR Haruka limited express. This train gets you to Kyoto in just over 1 hour. The first train from the Airport is 6:34 am, (6:42 am on weekends) and the last train is at 22:16. During peak hours (6am to 9am and 4pm to 8pm) trains depart at 16 and 46 minutes past the hour. Outside peak hours, the Haruka only runs once per hour. A one way fare will cost you 2,770 yen, so we highly recommend that you buy a JR-West Kansai Pass. It is only 2,000 yen and gives you unlimited access on all JR trains within the Airport, Nara, Kyoto and Himeji area (excluding the bullet trains).
  • The Cheapest Option
    Purchase a ‘Kyoto Access Ticket’ for 1,230 JPY and take the train to JR Kyoto station. NOTE - You will need to change train lines 3 times in order to get to JR Kyoto station:
    Nankai Electric Railway Kansai-Airport Station → Tengachaya Station
    Osaka subway Tengachaya Station → Tenjimbashisuji-Rokuchome Station
    Hankyu Railway Tenjimbashisuji-Rokuchome Station → Karasuma Station
    Kyoto subway Karasuma Station → Kyoto Station
    For more information please refer to the website below
    http://www.howto-osaka.com/en/ticket/ticket/kyoto.html
  • The most hassle-free option
    Book a ride with MK Shuttle and they will bring you right to our doorstep. A single journey from Kansai Airport to Kyoto costs 3,600 p/p (+an extra 1000JPY per extra piece of luggage). Child and groups discounts apply. Please see the link below for a full list of prices.
    http://www.mktaxi-japan.com/kyotoshuttle?lightbox=dataItem-is1hmu95
    Seats must be booked at least 3 days ahead. You can do so via their website (in English).
    http://www.mktaxi-japan.com/kyotoshuttle-m
2

Any places to eat out near the ryokan?
Or restaurants you would recommend up in the north Kyoto?

There are a number of places to eat out in the neighbourhood, including traditional Kansai eateries (such as Okonomiyaki restaurants) and izakayas (Japanese pub). Upon check-in, we will provide you a local restaurant area guide and are happy to make recommendations should you have a particular preferences or diet. For those who wish, we can also reserve tables or kaiseki courses.

3

Do you serve breakfast?

We do not serve breakfast at the ryokan however it is possible to enjoy hot and cold drinks as well as a cup of our freshly ground Guatemalan coffee. There are many breakfast options at Kyoto Station as well as the nearby Kujo station. The nearest convenience store is located just a 3-min walk away.

4

Is there internet?

We provide free high speed wireless internet to all our guests. Portable Wi-Fi routers are also available for rent at the reception, to stay connected wherever you go in Kyoto.

5

Can I leave my luggage before check-in or after check-out?

We are happy to keep your luggage at the reception between 8 A.M. and 8 P.M. Coin lockers of varying sizes are also available at the train station and cost between 300 and 500 JPY.

6

How do I pay?

If you wish to pay cash upon arrival please email us upon making your reservation.
In all other cases our standard cancellation policy applies:
A 10% non-refundable deposit applies to all reservations and will be charged to the credit card provided upon booking. The balance of the accommodation fee will be charged 5 days before check-in and is non-refundable.
For peak season reservations, 100% of the accommodation fee will be charged upon booking and is non-refundable. Please contact us for a complete list of this year’s peak season.

7

How do I cancel my reservation?

Here is our cancellation policy.

If you wish to cancel please send us an email notification.
Please remember that a 10% non-refundable deposit applies to all off-peak reservations and all peak season reservations are 100% non-refundable.
However, in most cases we are happy to allow customers to transfer the amount already charged to any new reservation made within 6 months of the cancelled reservations check-in date.

8

Can I check-in early?
Can I check-out a little bit later?

Check-in time is FROM 15:00. Early check-in is subject to availability and cannot be guaranteed under any circumstances. If you arrive before 15:00 we can keep your luggage until the official check-in time.
Check-out time is 10:00. Late check-out (11:00) is generally not available, however you may inquire with us upon check-in.

9

I would like wash some clothes?

A coin washer and dryer are available on the first floor between 9:00 to 20:00. However, if you would rather spend your time sightseeing, you may give your clothes and coin laundry fee to our staff at the front desk and they will put them through the wash for you.

10

I am staying for several nights, what is the cleaning schedule?

Rooms are cleaned between 10:00-14:00. If you are going to be in your room during this time or do not wish for your room to be cleaned please tell the staff at reception in advance.

11

Will the amenities and yukata be changed each day?

The towels will be changed each day, however in compliance with our eco-friendly policy; sheets, donna covers, pillow covers and yukatas will be changed every second day.
Used amenities and tea sachets will be replaced each day.

12

May I smoke?

Ebisu Ryokan is a strictly non-smoking facility. Smoking is not permitted in any of our rooms or the lobby. If you wish to smoke please enquire at the front desk and our staff will point you in the direction of the nearest smoking area.
Penalties apply to any guest who is caught smoking in the room by our reception or cleaning staff. If the guest continues to smoke inside the room we reserve the right to ask you to leave the ryokan.

13

If the Ryokan is so close to Kyoto Station isn’t the area very noisy?

Although Ebisu Ryokan is within walking distance of Kyoto Station, we are located on a quiet residential street. In order to maintain the tranquility of Japanese residential living we ask that guests keep their voices down when coming back late in the evening.
We also ask you to be considerate of other guests by keep the noise down in your own room as Ebisu Ryokan was built using eco-friendly materials, the walls are quite thin and noise travels.